Versand
Welcome to CozyNorth, operated by TrustyTrends Handelsbolag (Org. Nr: [969801-8836]). We work with carefully selected partners to ensure your orders are delivered reliably and efficiently. Below, you’ll find all the details about our shipping process.
1. Shipping Methods and Delivery Times
We collaborate with trusted suppliers to ship your orders directly to you.
- Processing Time: Orders are typically processed within 1-2 business days.
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Delivery Time: Estimated delivery times depend on your location:
- Sweden & EU: 3–8 business days
- Rest of the World: 14–21 business days
Delivery times are estimates and may be affected by external factors, such as customs procedures, local courier delays, or unforeseen events.
2. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the size/weight of your order. For orders above a certain value, we may offer free shipping to selected regions.
3. Order Tracking
Once your order has been shipped, you’ll receive a confirmation email with tracking information (where available). Please note that tracking updates may vary depending on the supplier and courier used.
If you need assistance with tracking your order, don’t hesitate to contact us at info@trustytrends.net.
4. Customs and Import Duties
For orders outside the EU, additional customs fees, duties, or taxes may apply, depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
We recommend checking with your local customs office for further details before placing an order.
5. Shipping Delays
While we aim to deliver your order on time, delays may occasionally occur due to:
- High demand during holidays or peak seasons
- Local courier disruptions or delays
- Customs processing in your country
- Natural events or other unforeseen factors
If your order hasn’t arrived within the estimated time frame, please contact us at info@trustytrends.net, and we’ll help resolve the issue.
6. Incorrect or Incomplete Shipping Address
Please verify your shipping details before placing your order. If an incorrect or incomplete address is provided, it may result in delivery delays or the package being returned to us.
If you notice an error after placing your order, contact us as soon as possible at info@trustytrends.net.
7. Lost or Damaged Orders
If your order is lost in transit or arrives damaged:
- Notify us within 14 days of the expected delivery date or receipt of the package.
- We will work with our partners to investigate and offer a solution, such as reshipping the item or issuing a refund.
8. Unsuccessful Delivery Attempts
If an order cannot be delivered due to reasons such as an incorrect address or failure to collect the package, it may be returned to us. In such cases, you may be responsible for additional shipping fees to resend the package.
9. Contact Us
For any questions about our shipping policy, feel free to reach out:
- Email: info@trustytrends.net
- Company Name: TrustyTrends Handelsbolag
- Organization Number: [969801-8836]
We’re here to ensure your order reaches you smoothly and on time.
Thank you for choosing CozyNorth!